Day Two Conference

THURSDAY 31 March 2022




Registration, coffee and networking

Opening remarks from the chair

Ian Hansel
Verge Labs

AI and the customer–how AI is revolutionising customer engagement

Examining how Australian businesses are using data to predict consumer choices
  • Highlighting the critical advances in machine learning and predictive analytics already increasing customer satisfaction and retention
  • Using depersonalised data to deliver high-level predictions of consumer behaviour
  • Outlining how customer mobility and a non-linear customer journey can guide the targeting of consumers and increase sales and client acquisition

Hema Prasad
Head of Domain (Data) Architecture
Commonwealth Bank


Speaker TBC

Putting AI to work in the economy
  • Extending the use of AI into new areas to streamline processes and efficiencies
  • Examining how machine learning can increase actionable data enabling clearer and more usable service outcomes for both you and your clients
  • Understanding the importance of ongoing testing and learning when attempting to roll out a new AI based innovation agenda

Angela Kim
Head of Analytics and AI
Teachers Health Fund (ACS top 25 analytics leaders 2020)

Networking break

Panel Discussion: The impacts of AI on the customer experience

This session brings together leaders from a variety of client-facing enterprises to discuss the important role AI plays in developing a superior customer-focused business.

Topics to be discussed include:

  • How does content personalisation, using AI, drive predictive analytics and improve your long-term customer retention?
  • Is using machine learning to gain insights into the customers' user behaviour, preferences, and feedback, truly allowing a more customer-focused experience?
  • Matching customers with their next possible sale is one area in which AI-enhanced customer experience management has been a trailblazer. What do you see as the next key area AI will be applied to increase overall customer satisfaction?
  • AI obtains and stores vast amounts of your customer's data. What strategies can be used to ensure the data is used accurately and protected?


Kshira Saagar
Chief Data Officer
Latitude Financial Services (ACS top 25 analytics leaders 2020)


Angela Kim
Head of Analytics and AI
Teachers Health Fund (ACS top 25 analytics leaders 2020)

Leon Hagopian
Head of Digital Solutions – Asia and Group Transformation Officer

AI in practice – Insights from across industries

Using machine learning and data-driven techniques to save on maintenance costs and downtime
  • Examining how AI can allow utilities to inspect more of their pipelines annually while reducing down time and the associated costs
  • Uncovering how data-driven techniques to make intelligent predictions about failures
  • Discussing how AI reduces energy use and operational expenditure while allowing for more efficient use of resources

Speaker TBC

Lunch and Networking

Transforming the oil and gas sector through the use of big data and AI
  • Understanding how digital technologies are driving new levels of industry performance
  • Analysing continually accruing data to streamline equipment to reduce breakdowns and increase equipment performance
  • Enhancing data streaming, storing and processing capabilities through big data technology

Angela Lam
Chief Information Officer
Shell Australia

HCL Technologies Session
Afternoon Tea and Networking

Preparing your workforce for ai integration
  • Gaining insights into what technologies are on the horizon with the potential to cause the most disruption to the traditional workplace model
  • Understand the likely impact of emerging technologies and how you can adapt affected workers to jobs that have long-term resilience to AI introduction
  • Balance social responsibility and business opportunity - learning what technologies to invest in to lower operating costs

Richard George
Director of Data Science
Faethm Pty

Transforming your company into a data-driven organization
  • Overcoming cultural bias and the misconception data work is a tech-heavy area
  • Getting your whole business to support a data driven journey
  • Building the right ecosystem to support and sustain this cultural change

Jamila Gordon
Chief Executive Officer and Founder
Lumachain (Winner -Australian and New Zealand WAI Innovator of the Year 2021 and Australian and New Zealand WAI AI in Manufacturing)

Panel Discussion: Addressing the complications in merging IoT and AI and doing so to support decision making with minimal human interference
  • Discussing why IoT needs artificial intelligence to be truly useful
  • What are the key hurdles we need to overcome to bring true AI to the IoT sphere?
  • Where do the most significant possibilities exist for IoT and AI to work together to bring about game-changing transformation?
  • What possible applications could be created from the merging of AI and the blockchain


Ian Hansel
Verge Labs


Fang Chen
Distinguished Professor &Executive Director UTS Data Science & UTS Data Science Institute
University of Technology Sydney (UTS)

Zeeshan Javed
Head of Media Performance and Analytics

Gavin Dietz
Chief Executive Officer

Closing remarks from the chair
End of Day Two and close of conference